FREQUENTLY ASKED QUESTIONS

When are you open?


We are open Monday to Saturday. Closed on Sundays.




What times are the morning and afternoon tours?


Our Morning program is 9.30am - 1.30pm Our Afternooon program is 1.30pm - 5.30pm




How much does it cost to visit?


The following tour prices include shared transport - Adults 2,900 Baht per person (11 years and older) - Children 1,500 Baht per person (4 - 11 years) - Children under 4 years - Free *There are additional transfer fees for Mai Khao, Nai Yang, Nai Thon, and Ao Po Pier




What are your pick up times?


Mai Khao, Nai Yang and Nai Thon - there are additional round trip fees of 500 Baht per adult and 250 Baht per child Ao Po Pier - 2,000 Baht per van round trip Private transfer upon request




Can I just turn up to Tree Tops Elephant Reserve?


Unfortunately, not. We must finalize our visitor numbers prior to our daily programs. Please book online or call our office: Tel: 081-477-2773, 083-105-3488, 086-475-8236, 076-264-378




Are you open if it rains?


Yes we are! Visiting elephants is a fabulous way to enjoy your holiday in Phuket on a tropical rainy day. Elephants love the rain and the mud, and we guarantee a fun day with us. We provide wellie boots and umbrellas and are well prepared for all weather conditions.




Are your tours suitable for children?


Absolutely! It is so important for the next generation to enjoy seeing elephants in their natural habitat. Children of all ages are welcome, including new borns. At any time, you may leave our walking tour and sit at our beautiful Tree Tops Lounge and enjoy the stunning surroundings. It is difficult to navigate the land with a pram or stroller so we advise to leave at our reception.




What food and drink is available?


We provide complimentary tea and coffee. We are plastic free so please bring refill water bottles with you as there are water refill stations throughout the tour. We provide a delicious Thai vegetarian buffet for our morning and afternoon tour programs. If you have specific dietary requirements, please let us know when you book.




Do I need travel insurance?


We highly recommend that you arrange travel insurance prior to leaving your home country. This ensures you are covered in any eventuality as it can be very expensive when traveling abroad, should you have an accident and need emergency hospitalization. When visiting Tree Tops, we provide full insurance for all our visitors.




Does Phuket get very hot?


Yes it does! Please check online for the weather report for the dates you are visiting Phuket. Our tours are open all year round. If it is very hot, we provide umbrellas for shade and chilled purified water is also provided throughout your tour. Please remember to bring a hat and sunscreen.




Is it possible to fly a drone?


Unfortunately not. Drones scare our elephants therefore they are strictly prohibited.




What should I bring on the tour?


- A cap or wide brimmed hat - Sunglasses - A camera (remember to fully charge as there are lots of photo opportunities!) - Sunscreen - Insect repellent - Closed toe shoes or trainers - A refillable water bottle as we do not supply single use plastic water bottles. We have water refill stations. We sell Tree Tops refill water bottles at 250 Baht.




Can I bathe with the elephants?


We do not offer the activity for guests to get in the water or mud and bathe with elephants as it is dangerous, unhygienic, and elephants do not like crowds of people surrounding them. Please visit our page 'Why can't I bathe with elephants?' for more information.




Where are you located?


We are 30 minutes from Patong, Karon and Kata, 20 minutes from Rawai, and just 15 minutes from Big Buddha Hill. Tel: (+66) 081-477-2773, 083-105-3488, 086-475-8236, 076-264-378 Email: info@treetopselephantreserve.com





© 2019 Tree Tops Elephant Reserve Co., Ltd

Tree Tops Elephant Reserve Co Ltd.

Phuket, Thailand

OTD No: 34/02390

Tel: (+66) 081-477-2773,

083-105-3488, 086-475-8236,

076-264-378

Fax: (+66) 076 524-809

Email: info@treetopselephantreserve.com

Line ID: @treetopselephant